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Say out loud that it is not their fault

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<aside>
  <p><strong>Say out loud that it is not their fault</strong></p>
  <p>Front-line staff absorb anger for decisions made by people the customer will never meet.</p>
  <p>5 minutes · Free · A stranger</p>
  <p><a href="https://beingkind.com/ideas/say-it-is-not-your-fault-out-loud">How to do it</a> · From <a href="https://beingkind.com">BeingKind</a></p>
</aside>

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