Name the person when the feedback is good
Complaints always name the individual. Praise almost always says 'the staff', which is unusable by a manager.
The BeingKind editorsPublished How this is written
Why it lands
Feedback systems are asymmetric in a way that quietly punishes good service. An angry customer names the person, the time and the till number; a happy one says the shop was lovely. Only one of those can be attached to a specific employee's record. Naming someone in praise is the only way to make the good feedback count for as much as the bad, which is what it takes to change how a place is run.
How
Get the name — the badge, or just ask. In the review or the feedback form, say the name, roughly when, and the specific thing. “Maria on the Tuesday late shift repacked my whole bag when the bottle leaked” is something a manager can act on.
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