Offer to put it in writing
Spoken instructions vanish. For anyone with hearing loss, dyslexia or brain fog they may not have landed at all.
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The BeingKind editorsPublished How this is written
Why it lands
A great deal of important information is delivered verbally once — the appointment details, the dosage, the directions — and a large number of people cannot reliably retain it, for reasons they are unlikely to disclose. Offering the written version by default removes the need for anyone to identify themselves as needing it, which is the whole barrier.
How
Offer it without diagnosing anyone: “Shall I text you that so you've got it?” Write it plainly, in short lines, with the numbers and dates separated out. Do it for everyone rather than for the people you assume need it.
Answer if you want. It changes which ideas are shown first.
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A written list of what else helps in the same situation.
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