Write down how their house actually works
Which tap drips, where the stopcock is, who fixes the boiler. One page, on the fridge, for whoever needs it next.
The BeingKind editorsPublished How this is written
Why it lands
Every house holds knowledge that lives in one person's head: the fuse board is in the cupboard, the plumber is called Dave, the back door needs lifting. When that person has a fall or a hospital stay, the family discovers all of it at once and under pressure, usually by phone from another city. Writing it down while it is calm converts an emergency into an inconvenience, and doing it together turns it from a morbid task into an ordinary one.
How
Sit with them and write it as they tell you: utilities and account numbers, who they call for what, where the meters and stopcock are, which neighbor has a key. One page. Print two — one for the fridge, one for whoever lives furthest away.
This is part of
A written list of what else helps in the same situation.
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